F.A.Q.

What's the space like at The Green Chateau?

The Green Chateau boasts almost 3000 square feet of indoor play area, including:

  • an interactive soft toy area with a ball pit, slide and sensory blocks for 2 and under
  • custom made architecturally designed play structure that has a spiral slide and rope climbing
  • huge one of a kind interactive sensory wall for kids of all ages
  • a custom made tea kettle bounce house with a hoop to keep the kids movin’ and groovin
  • a fun reading nook
  • dress up area
  • coloring books
  • lots of top of the line fun toys and books to keep kids entertained for hours
  • trendy clothing and toy boutique
  • Cafe with delicious healthy snacks, desserts, juices and water for kids and adults alike.
  • The Green Chateau didn’t forget about the parents… we have delicious coffee/teas and a great magazine selection for the adults.

Lastly, The Green Chateau has free wireless internet access and lots of FREE PARKING adjacent to our store.

Please note, The Green Chateau reserves the right to ask bullies to leave and refuse service to anyone.

How Safe is an event at The Green Chateau?

Our entire facility is built around safety and good memories. There are no sharp edges, pinch points or areas where children could fall from any significant height. We work hard to make our playground as “ouch-proof” as possible but kids are amazingly creative. That's why we would like to remind you that it is the caregivers' responsibility to keep an eye on their children at all times.

What's your cleanliness policy?

The Green Chateau prides itself on its cleanliness! In an effort to ensure a spotless and disinfected playground we have provided convenient kid friendly bathrooms and hand sanitizers throughout the playground. We disinfect the balls every day with a commercial ball washing machine, our floors are disinfected every day - and we continuously and thoroughly clean the playground to disinfect all surfaces and toys. We have our kids here all the time…we want it to be as germ free as possible for our kids as well as yours! Lastly, unlike other playgrounds we are very strict and fully enforce our “no sick kids” policy.

What forms of payment do you accept?

We accept cash, Visa, MasterCard, American Express.

What is the recommended age range for open play?

Infancy to 7 years.

Do you sell gift certificates?

Yes, we sell gift certificates for 5 and 10-visit Play passes and party packages. We also sell gift certificates that can be used towards our trendy retail shop.

What do I need to do to book a party?

Please check out our available party packages. Then you can either call us, visit us, or fill out our party inquiry form. Once you have picked an available date and a party package you can make a reservation by making a non-refundable 50 % down payment. Please note that all reservations are made on a "first-come/first-serve" basis and no date will ever be reserved without a deposit.

What is your cancellation policy?

We require a 3 week notice for any party cancellation.

How early should I book a private party?

You can book parties up to one year in advance. Sooner is always better for availability! Especially during the hottest or coldest months our weekend party schedule gets booked quickly. Parties occasionally get canceled, so if you want to book a party on a short notice contact us to find out if there are any availabilities.

Can I upgrade to another package after booking?

Yes, but the upgrade has to be made at least 2 weeks prior to the scheduled date of your party.

What time can I get there to set up for my party?

You are given 15 minutes to setup for your party, which is ample time with our facility and assistance.

Do you have free parking? 

There is plenty of free parking 7 days a week in the back parking lot which is directly adjacent to our store.

Can extra kids beyond the 15 included in my party package be invited?

You are welcome to invite more kids to the birthday party for an additional fee which is priced based on your party package. Please refer to the birthday party package for pricing per child.

Can the venue be rented for events other than birthday parties?

Absolutely! we rent out our venue for other private events as follows: charities/fundraisers, baby showers, baptisms, graduations, family reunions, etc.. Please contact us for details.

What is the service fee? 

The service charge covers the labor and effort put into preparing for the event, in addition to providing a living wage for all of our hard working employees. The service charge is not a gratuity! Any gratuity will be greatly appreciated by the party coordinators and service staff that have worked tirelessly to make the party a success. Please know that tips are neither necessary nor expected, but always appreciated.

What is the Green Chateau's return policy?

All purchases can be exchanged within 14 days with a receipt. We do not offer any refunds.

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